1 piece paper brick school paper vacation sticky note
About Transportation
- Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?
We offer shipping to most countries.
Delivery time = Process time ( order preparation )+ Shipping time.
(1) Free Shipping:
- Cost: Free shipping for orders over €60, €20 for orders under €60
- Process Time: 1-2 weeks
|
Carrier |
Corresponding products |
Shipping time |
Delivery area |
|
DPD |
Most normal size and weight products |
2 weeks |
To most countries |
|
Expedited Express for Small Pieces |
Specified products with a small size |
1-2 weeks |
|
|
EMS |
Big size but light products |
2-4 weeks |
(2) Fast Shipping: only available to Norway, Iceland and Cyprus.
- Carrier: UPS/DHL Express
- Cost: €100per piece
- Process Time: 1-2 weeks
- Shipping Time: 5-7 days
Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.
For a faster shipping, please contact us at [email protected]
Please see our Shipping Policy for more details.
- Can I track my order?
Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.
About Returns and Refunds
- How do I cancel an order?
You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
- What if I receive a damaged item?
Jewelry or accessories received with broken clasps, scratched surfaces, missing stones, or any other visible damage are considered defective. In such cases, we will replace the item at no additional cost to you. Should you prefer not to receive a replacement and instead wish to return the accessory, we will handle it as a standard return. However, please be advised that we may impose a return fee of up to 35% of the purchase price. Additionally, we reserve the right to deduct any outbound shipping charges from any refund issued.
- When will I receive the refund?
After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.
Discover more in our FAQ
How long does it take to process an order?
Do you ship internationally?
What is your return policy?
What are your sizing options?
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